Home Care Industry · BPO Services
We handle your eligibility checks, patient intake, e-fax management, front desk operations, and caregiver recruitment — so your clinical team can focus 100% on patient care.
As your patient census grows, so does admin pressure. Your clinical staff shouldn't be buried in paperwork.
Coverage gaps discovered after admission cause billing denials, delays, and lost revenue.
Physician orders, referrals, and authorization letters piling up unread in your fax queue.
Manual intake processing delays patient start-of-care and frustrates referral sources.
Recruiting HHAs, RNs, LPNs, PTs, and OTs is a full-time job that pulls focus from operations.
We embed into your existing workflow and take over the administrative layer — completely and seamlessly.
Purpose-built back-office BPO services for home care agencies. We know your workflows, your payers, and your urgency.
We verify every patient's insurance coverage in real time before admission — Medicaid, Medicare, and private payers — catching coverage gaps before they become billing denials.
Full intake workflow for new patients: collecting demographics, verifying insurance, checking coverage limits, and flagging gaps — so your clinical team only sees clean, admission-ready cases.
We staff your virtual front desk — answering inbound calls, handling patient and family inquiries, routing urgent requests, and managing scheduling queries professionally.
We receive, sort, categorize, and route all incoming e-faxes: physician orders, referrals, lab results, authorizations, and documents — nothing missed, everything routed fast.
We source, screen, and deliver hire-ready candidates for RN, LPN, HHA, PT, and OT positions — handling job postings, initial screening, credential verification, and interview scheduling.
We prepare and submit prior auth requests to payers, follow up on pending approvals, and track authorizations — protecting your revenue and preventing service interruptions.
From first call to full partnership in as little as two weeks.
20-minute call to map your workflows, pain points, and current team structure.
Sign HIPAA BAA, set up VPN-secured EMR access, and assign your dedicated account manager.
Start with 1–2 services. Daily reporting. Weekly review calls to tune the workflow.
Expand to all needed services. Scale up or down with your census. Monthly KPI reviews.
We exclusively serve home care and home health agencies. We know your payers, your EMRs, your compliance requirements, and your urgency.
Signed BAA, VPN-secured system access, end-to-end encrypted communications, and strict PHI data handling protocols on every engagement.
Compared to hiring locally in the US. No benefits, no turnover costs, no training burden. You only pay for what you need.
Whether you're admitting 10 or 200 patients a month, our team adjusts seamlessly. No contracts required to start.
We currently serve multiple home care agencies. Spirit Homecare, Somerset Homecare, A-Plus HHS, and more trust us with their back office every day.
We get it — outsourcing feels risky. Here are the questions every agency director asks us.
Ask Us Anything →No pitch, no pressure — just a 20-minute conversation to see if we're a good fit for your home care agency.
🔒 HIPAA compliant · No spam · No commitment required
5900 Balcones Dr, Austin, TX 78731, USA.
info@naxape.com
+1 (945) 206 0643
